What is it Like Working With a Professional Painter?

Here at Basurto Painting, we understand how busy life can be, and how important it is to work around your schedule. That’s why we accept and encourage projects to be scheduled ahead of time!

This client came to us with one primary concern and request: a completion deadline. 

This specific project was scheduled eight months in advance, following a full home remodel. The client’s goal was to ensure their family could meet their move-in date and settle back into their home. 

This timely planning benefited the homeowners, as they had the opportunity to properly plan the repaint of their newly refurbished home without any rush or worries. They were guaranteed ample time for their color selection process, ensuring product availability, as well as securing slots with our top painters.

In these eight months, the job was never at a stand still. From the time we worked out the estimate and began the process of painting the home, the existing portion was remodelled and a new portion of their home had been built.

Less than two months before the start date, when the house was about ready for its fresh coat of paint, the Basurto Painting team began communicating with our client's interior designer in order to compile the various colors that their team, and the homeowners, were looking to grab samples of.

Client satisfaction remains a top priority in our entire painting process, from the estimate to the final walkthrough. A brush out was provided to ensure that the homeowners were certain and satisfied with their paint selection. This process gives the clients a clear idea of how the colors would appear on their walls, versus the color sample on the can.

What is a Brush Out?

A brush out is a quick and easy process done by our painters, in order to properly provide a sample of a client's chosen colors. 

Have you ever chosen paint based on the color on the can, only to find out it looks completely different when brushed out? With Basurto Painting, we will be sure the color you choose will fit your expectations and style!

This extra step offers the chance to visualize the colors in the context of designing and lighting in each room, making the final selection that much easier!

However, what really sets our expert team apart from other painting contractors is how we manage a crisis, or things not going in the way we planned. We make it work. 

With this particular project, we understood we were just one piece of a massive puzzle, and our pieces relied on the consistency of the others. The remodeling team would occasionally set our team behind schedule, but our team remained flexible and patient, even in cases where certain areas of the home were not ready when they should’ve been.

Another example of our ability to be flexible and go above and beyond is when we were mistakenly given expired paint and how we handled the situation. It was not until shortly after we applied the paint, that we noticed its chunky and unnaturally thick consistency. This wasted approximately one week's worth of work. After detecting the defects, we promptly contacted our company’s Benjamin Moore representative and passed on the information. With our luck, they were able to replace the paint with an even better quality product than the one we initially had planned for. 

Considering the client’s major concern to stay on track and complete the project within the six-week timeframe, our team took matters into our own hands.

This paint mishap was not our fault, however, we took it upon ourselves to go the extra mile to meet the promised completion date in order to remove any burden from the shoulders of our client. This meant going back in to repaint the affected areas, and our painters were committed to working longer hours each day and working on the weekends. This overtime pay was coming out of our pockets, and demonstrated the commitment from our team of painters. Sure enough, our team was able to complete the project on time!

Our job is not just to complete the project, but to reassure the client along the way, and be sure everything is up to their standards.

The client was extremely grateful for our constant communication and dedication. 

2025 is just around the corner, so take the opportunity to plan your next paint job! 

Whether you’ve considered refreshing your bedroom’s interior walls, refinishing your front door, or repainting your kitchen cabinets, Basurto Painting wants to hear from you!